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Most often, video surveillance solutions are reactive. An incident occurs, then the video footage is reviewed. What if you could stop incidents from happening all together? With proactive technology, you can minimize incidents to keep your stores, customers and staff safe.
#1: Proactively deter theft, vandalism and robberies with triggered audio warnings
Send perpetrators a pre-recorded or live audio warning after detecting specific sounds (loud voices, gunshots, breaking glass, etc.) or motion (loitering, people in a restricted area, etc.) This proactivity could prevent damage and protect your staff and customers.
#2: Keep cashiers safe with a hidden panic button to alert staff or authorities
Give staff the ability to call for assistance in vulnerable situations. Pressing a button can trigger a speaker to play a voice message to deter the offender and allow staff to assist immediately and/or follow the scenario recorded by the camera.
#3: Grant access to specific customers or staff with QR codes
Allow customers or staff to enter your stores with verified QR code access. This might be helpful if you have low staff levels or even operate some stores without any staff during specific hours.
See a case study including this solution.
When your customer has a good experience in your store, they're more likely to make additional purchases, spend more time in your store, and become a repeat customer. Consider how these solutions could add competitive advantages to your business.
#1: Display personalized advertisements using real-time data
Increase sales with relevant promotions on a screen or through speakers. Video analytics can trigger promotions from pre-set criteria, such as a drastic change in temperature outside or a customer stepping into a specific area of the store.
#2: Customize announcements and music throughout your stores
Create audio zones for network speakers to broadcast triggered, non-triggered, pre-recorded, or live messages, and schedule these to meet your daily business needs. The speakers can also be used for background music.
#3: Remotely answer customer questions when they're at the pump
Allow your operation center to support customers via two-way audio intercoms. This is perfect if customers need help and your store is unmanned or low on staff. Increase operational efficiencies and customer experience.
It's the recurring little things that add up to big cuts to your bottom line. Which areas could result in the biggest savings for you?
#1: Catch and deter an employee when they might be stealing from the register
Identify when the cash register is opened without a customer present. Video analytics can detect the situation and either trigger an automated audio alert to deter behavior or create a bookmark in the system for management to review later.
#2: Identify and alert improper scanning at self-checkouts
Detect when a product hasn't been scanned or been scanned incorrectly at a self-checkout. Video analytics can detect these situations and trigger a voice message to remind customers to scan, to re-scan properly, or with other instructions.
#3: Detect open fridge doors or broken fridges to minimize food and energy waste
Keep track of fridge temperatures with video analytics. If a temperature is too high, it can trigger an alert and transmit audio messages for staff to close the door or contact maintenance.
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